The #1 goal of Admiral/C&B Propeller, above all else, is to get you the right propeller. But we need to work together to accomplish that. Please look over our policies and procedures so that we can get you the right prop the first time!
Prop returns cost everybody time and money. If you have a propeller on your boat and it works for you, it’s best to identify it and the order the same one. If it doesn’t work right, then you can change size to improve performance. There are charts that suggest a propeller size based on boat size and weight and engine horsepower, and you can even find out from a boat builder what size was originally on your boat. But boats change and people use them in different ways. So it’s always best to start with a known propeller.
Props that have been damaged in any way–scratched, nicked, dinged, worn–are not returnable. Hub kits, if used, are not returnable. So what is returnable? Props that we typically stock that have been used but not damaged may be returned for full credit toward another replacement propeller. If returned for credit only, there is a $10 cleanup and restock fee for aluminum propellers and a $20 fee for stainless steel propellers. Propellers must be returned in original boxes. If not, a $10 box fee will apply. The buyer is responsible for shipping charges on all items, and shipping will be charged on all replacement propellers.
These policies apply to other other products, with modifications as noted:
- Cutless bearings are returnable for full credit toward a replacement (no restock charge). Credit with no replacement will result in a $20 restock charge. Shipping will be charged for replacement parts.
- Volvo Duoprops and IPS props are subject to a 25% restock fee.
- Mercury racing and special propellers are not returnable.
If you need to return an item, email sales@acbprop to get an RMA number and authorization form.
It’s true–we pay ground shipping on most items shipped in the contiguous 48 United States. If your item qualifies (most orders over $99), that will be noted in the shipping field. You can elect expedited shipping if you wish at an additional charge.
Most items will ship via UPS or USPS from Tampa, Florida within a day of order. If there is a delay, or if item is being drop shipped from a manufacturer, you will be notified so that you can anticipate delivery time. Typical delivery time for free ground shipping is 2-8 working days. If you must have an item by a specific date, please contact us via email. Please don’t assume that free ground shipping will get to you within any specific time frame.
We will charge actual shipping and handling for international shipments.
Most items on our site are in stock at our warehouse or will ship immediately from the manufacturer. If there is going to be a delay, you will be notified and given the option to cancel your order with a full refund.
Pictures and descriptions:
We do our best to describe and picture our items exactly as they are. But sometimes we use stock pictures that may indicate accessories that are not included in the part we are selling. Same with the description: sometimes manufacturers change specifications. If you have any questions about pictures or descriptions, please email us–we hate surprises too!
We will ship internationally but arrangements will likely be have to made directly through email (not through our web store). Unless otherwise arranged, payment must be made via wire transfer. A $100 wire transfer fee will apply. We will charge actual shipping and handling.